WhatsApp team desk · detecting…

Keep every customer conversation in one shared inbox

Team Inbox unifies Business WhatsApp (Cloud API) and Staff WhatsApp — so sales and support reply together, assign chats, and never lose a lead.

Open staff inbox Open web portal

On iPhone: open Staff inbox → Share → Add to Home Screen

WhatsApp Cloud Staff WhatsApp CRM & deals Templates Live updates

Everything your desk needs

Customise Team Inbox around how your team sells and supports — one place for chats, CRM, and ops.

Unified WhatsApp inbox

Cloud API business number and staff phones land in one queue. Filter All / Mine / Unassigned like a modern support desk.

Built for teams

Assign agents, private notes, collision awareness, canned replies, and role-based access so everyone stays in sync.

Speed & SLA

See what’s waiting, resolve faster, and keep follow-ups moving — on the phone PWA or the full web portal.

Customise how Team Inbox works for you

Turn features on in Platform Settings — modular desk tools and conversation journeys for your team.

Inbox & routing

  • Shared conversations & assignment
  • Labels, priority, resolve / reopen
  • Bulk actions & keyboard shortcuts

Growth & CRM

  • Contacts, deals board, leads
  • Broadcasts & templates
  • Custom attributes & CSV import

Channels & ops

  • Staff WhatsApp QR (built-in)
  • Meta Business & webhooks
  • Exports, analytics, integrations
IN

Staff app

Auto-selected on phones & small screens. Install as a PWA on iOS & Android.

Go to /app →
AD

Web portal

Full desk on desktop: CRM, deals, templates, Staff WhatsApp, Platform Settings.

Go to /admin →
WA

Always adapts

We detect browser size and device — resize or rotate and Team Inbox re-routes you.

Start chatting →

Sign in to Team Inbox

Use your staff username & password. We’ll open the surface that fits this browser.

Continue to staff app Continue to web portal